Human Resources Management

Learn the core concepts and knowledge areas necessary to make HR a strategic partner in your business. Develop opportunities and resources to support your company's employee development program. Discover how to empower your HR team to provide the most optimal employee experience.

You need a strategy for managing people - but what should it include? What's meant by soft and hard HRM? Why do strategies fail? This is illustrated using examples drawn from the Centor insurance company and food company General Mills UK.

Recruitment should be seen not just as a process of filling vacancies, but as a part of workforce planning generally. The first stage in filling a vacancy is to define the vacancy - the job description. The selection procedure varies from simply interviewing people to complex assessment processes involving tests of various kinds. Psychometric tests are supposed to find candidates with the right personality for a job. Many companies also require probationary periods. But why, despite all this, does recruitment so often go wrong?

The 'Recruitment Interview Techniques' series contains 10 short scenarios totalling 28 minutes of footage. Topics include introducing an interview, when it goes wrong - recovering the wrong question, best practice coaching to improve note taking, assessing the evidence and ending the interview. This course covers essentials such as the documentation used in the recruitment process, templates and example behavioural (competency based) questions.

Every company has people problems. Managing them is one of the core responsibilities for human resources. So how should an HR professional approach the inevitable conflicts that can arise in the workplace? In this course, JoAnn Corley explains the role of an administrator—enforcing policy and legal rules—as well as the need and role of an advisor—coaching and viewing problems as opportunities for growth.