This course focuses on key management practices in various types of accommodation enterprises and their integration with other dimensions of a diversified hospitality operation. All front and back of the house practices, especially the Rooms Division, housekeeping, and maintenance are examined. Emphasis is placed on property management, quality control, management information systems, and customer satisfaction. In this research guide, you'll find required and reccomended readings, as well as a course list of weekly readings.
Image: Encyclopædia Britannica. (n.d.). Reception area of Hotel Okura, Kyoto, Honshu Island, Japan, Asia. [Photography]. Britannica ImageQuest. Retrieved October 16, 2023, from https://quest.eb.com/images/151_2587549